Refund & Return Policy

Our Return Policy for Physical Products

At Praxis Audiology, we are committed to providing high-quality products designed to support your hearing health and well-being. To ensure the best experience, we encourage you to carefully review your order before completing your purchase.

No Refunds Policy

Please note that we do not offer refunds under any circumstances. Once a purchase is made, it is final. This applies to all orders, including physical products and services. By completing your purchase, you acknowledge and agree to this no-refund policy.

Before Your Order Ships

If you need to make changes or cancel your order before it has shipped, please contact us immediately at info@praxisaudiology.com or 775-253-7149. We will do our best to accommodate your request, but once an order is processed and shipped, it cannot be canceled or modified.

After Your Order Ships

Once your order has shipped, we are unable to accept returns or issue refunds. This policy ensures that we maintain efficiency in fulfilling orders and providing timely service to all our customers.

Damaged or Defective Items

In the rare case that your product arrives damaged or defective, please reach out to our customer support team at info@praxisaudiology.com as soon as possible. We will resolve the issue by sending a replacement at no additional cost to you. To help expedite the process, please provide photos of the damage or defect when contacting us.

Support and Satisfaction

Our goal is to ensure you receive the best service and care possible. If you have any questions, concerns, or require assistance with your order, please don’t hesitate to contact us. We are dedicated to supporting your hearing health needs and providing excellent customer service.